Frequently Asked Questions

Everything you need to know about your Rails shopping experience.

What is your standard shipping policy?

We offer free standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.

Where are Rails garments manufactured?

Our collections are designed in Los Angeles and responsibly manufactured in partner facilities across Europe and Asia, ensuring the highest standards of craftsmanship and ethical production.

How should I care for my Rails linen and silk pieces?

To maintain the longevity of your garments, we recommend dry cleaning for silk items and hand washing or using a delicate cold cycle for linen. Always lay flat to dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.